a71's Privacy Policy

1 Introduction

a71 treats its users' privacy as a top priority. This privacy policy applies to all services, websites, and mobile applications on the a71 platform. It clearly explains what personal data we collect, why we collect it, how we store it, and under what circumstances it may be shared with third parties.

By using any a71 service, you agree to this privacy policy. This policy is considered part of a71's Terms and Conditions, and both documents together govern the relationship between you and a71.

2 Data Collection

a71 collects data in two main ways: information you provide directly, and information collected automatically from how you use the platform.

2.1 Information You Provide Directly

The following information is collected during account registration and management:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay numbers)
• Information provided during live chat and email support

2.2 Automatically Collected Information

The following information is collected technically while you use the a71 platform:

• IP address and device type
• Browser and operating system information
• Traffic source and browsing patterns
• Gaming activity, transaction history, and account usage patterns
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Use

a71 uses collected data for specific and legitimate purposes. These purposes are detailed below:

3.1 Account Management and Identity Verification

Information provided at registration is used to create your account and complete the identity verification process. This ensures that one person cannot open more than one account.

3.2 Financial Transaction Processing

Financial information is needed to process deposits, withdrawals, and bonus payments. The relevant numbers and verification details are used to complete transactions on a71 via bKash, Nagad, Rocket, and Upay.

3.3 Service Improvement

a71 analyses user behaviour to improve the platform's performance. Information about which games are played most and where issues occur helps make the platform more effective.

3.4 Customer Support

When you request support via live chat or email, your account information is used to resolve issues faster.

3.5 Fraud Prevention and Security

Data is analysed to detect suspicious activity and maintain account security.

3.6 Promotional Communications

With your consent, information about new offers, bonuses, or promotions may be sent to you. You can opt out of such communications at any time.

4 Data Storage and Protection

a71 follows industry-standard technology and practices to protect user data.

4.1 Encryption Technology

All communication on the platform is secured by SSL (Secure Socket Layer) technology. This means no third party can read or alter any data exchanged between your browser and a71's servers.

4.2 Data Retention Period

a71 retains user data for as long as the account is active. After an account is closed, certain data may be kept for a defined period due to legal obligations, dispute resolution, or fraud investigations.

4.3 Access Control

Only a71 staff members who need access to user data for their work can access it. All staff are bound by strict confidentiality agreements.

7 User Rights

As an a71 user, you have certain important rights regarding your own data:

7.1 Right to Access

If you want to see what data a71 holds about you, you can make a request through customer support.

7.2 Right to Correction

If data stored about you is incorrect, request a correction. Contact details can also be updated from your account settings.

7.3 Right to Deletion

You can request deletion of your personal data along with an account closure request. However, some data may need to be retained for a set period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or messages at any time — by updating your account settings or by contacting customer support directly.

8 Protection of Minors

All a71 services are for persons aged 21 or over only. Registration and participation by minors is strictly prohibited.

Age is verified at registration, and additional identity verification documents may be requested in doubtful cases. If data of any person under 18 has been collected, it will be deleted immediately. To learn more about responsible gaming, read a71's Responsible Gaming page — it provides detailed guidance on keeping yourself and your family safe.

9 Payment Data Protection

Special attention is given to the security of financial transactions on a71.

9.1 Mobile Payments

When transacting via bKash, Nagad, Rocket, or Upay, only the necessary mobile number and transaction reference are stored. a71 never stores a full PIN or one-time password (OTP).

9.2 Transaction History

A record of all deposits and withdrawals on the account is kept. This is necessary for dispute resolution and financial transparency.

9.3 Fraudulent Transaction Detection

Automated systems are used to detect unusual or suspicious transactions. If needed, an account may be temporarily suspended for verification.