FAQ

Your every question answered at a71

This page brings together the most frequently asked questions from a71 users. Account security, bKash and Nagad deposits, creating a new membership, and the details of live casino games — everything is explained step by step in English. If you need further help, our 24/7 live chat support is always available.

Security Tips

Stay Safe

Contact a71 live chat support immediately and request a temporary account lock. Then change your password and identify the device or network from which the unusual login occurred. If your registered mobile number or email address appears to have been changed, notify the support team right away. Never share your a71 Login credentials with any third party.

Always check the address bar in your browser to confirm the URL reads exactly a71-app.cam — any extra hyphens, misspellings, or unusual domain extensions mean the site is fake. The real a71 site has an SSL certificate, so you will see a padlock icon in the address bar. If you receive an unfamiliar link claiming to be a71 on Facebook or Telegram, do not click it — type the address directly into your browser instead.

Use a password of at least 10–12 characters that combines uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (such as @, #, !). Avoid easy combinations like your name, date of birth, or "123456". Do not use the same password across multiple sites — keep a separate, unique password for a71.

Absolutely not. No a71 staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN. If someone claims to represent a71 and requests this information, they are a fraudster. Sharing these details puts both your account and your mobile banking at risk.

a71 uses SSL encryption technology, which keeps your personal information and transaction data encrypted during transmission. Your payment details are not stored on our servers — every deposit goes through the secure gateway of bKash, Nagad, Rocket, or Upay directly. For more details, see our privacy policy page.

Avoid logging in on public or shared Wi-Fi networks (such as at cafes or bus stations), as it is relatively easy for data to be intercepted on those networks. Using your own mobile data or a trusted home network is the safest option. If you must use public Wi-Fi, make sure to log out of a71 when you are done.
Payment Guide

How to Deposit

a71 currently supports deposits through four mobile financial services: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet of Dutch-Bangla Bank. All methods are fast and easy to use from a mobile phone. The minimum deposit amount for every method is ৳200.

Log in to your a71 account, go to the deposit option, and select bKash. Enter the amount (minimum ৳200) and note the a71 bKash number shown. Then send money from your bKash app or via *247#. Once the transaction is complete, save the transaction ID. The funds are usually credited to your account within a few minutes.

a71 does not charge any additional fee on deposits — the full amount you send is credited to your account. However, bKash, Nagad, or other mobile banking services may apply charges according to their own transaction policies — check the terms of the relevant service for details.

The minimum deposit to start any game on a71 — slot games, live casino, or sports betting — is ৳200. This applies equally to all payment methods: bKash, Nagad, Rocket, and Upay all have a minimum of ৳200. Withdrawal conditions apply for amounts of ৳1,000 or more.

Wait 5–10 minutes first, as occasional network issues can cause a short delay. If the funds still have not arrived, note the bKash/Nagad transaction ID and the time of the transfer, then contact a71 live chat support. Also verify that the money was sent to the correct number and that the amount was above the minimum limit.
Account Support

Member Account

Go to the a71 Login page from your new device and enter your registered username and password. For security, you may receive an OTP on your registered mobile number the first time you log in from a new device — enter it correctly and you will be able to access your account. Never share the OTP with anyone.

To register on a71 you need a valid mobile number and a username. You must be at least 21 years old at the time of registration — this is mandatory for all casino and betting activities (21+). Once registration is complete, you have the opportunity to receive a 100% welcome bonus (up to ৳10,000) on your first deposit.

Click the "Forgot password?" link on the login page and enter your registered mobile number or email. A verification code (OTP) will be sent to you. Enter it correctly and you will be able to set a new password. If you have trouble with this process, contact a71 support directly.

Usernames must generally be created using English letters and numbers, and cannot be changed once set — so choose carefully. Passwords should be at least 8 characters long, and it is best to avoid easily guessable information such as your date of birth. For full details, see our terms and conditions page.

No. Under a71's rules, only one account per person is permitted. Attempting to open multiple accounts may result in all accounts being suspended and bonuses cancelled. If you have a problem with your account, contact support to resolve it — there is no need to open a new one.

You are automatically moved up through VIP levels by playing regularly on a71 — no separate application is needed. The VIP programme has five levels: Bronze, Silver, Gold, Platinum, and Diamond, with weekly cashback benefits increasing at each level. For full details, see the a71 VIP page.
Live Game Guide

Live Casino

In a live dealer game, a real dealer deals cards or spins a roulette wheel live from a studio or casino table, streamed in high-definition video. You can place bets in real time from your mobile or computer and chat with the dealer. Tables from top studios such as Evolution, Pragmatic Play Live, and Ezugi are available at a71 Casino.

Yes, a71's live casino is fully mobile-friendly. On both Android and iOS, you can join live tables through a mobile browser or the app without any compromise to streaming quality. Use a stable mobile data or Wi-Fi connection for the best experience.

Baccarat has two sides — "Player" and "Banker". You bet on which side's hand will have a total closest to or equal to 9. Cards 0–9 count at face value, while 10, J, Q, and K are all worth 0 points. A Tie bet is also available. It is easy to learn, and a71's live casino has tables at various limits.

a71's live casino has separate tables for different budgets, ranging from low-limit to high-limit tables. The specific limits for each table are shown in the game lobby once you log in. For new players, it is recommended to start at a low-limit table to get comfortable with the pace and rules of the game.

No, a71's live casino is playable directly in your browser — no separate plugin or software installation is needed. The games run well on any modern version of Chrome or Firefox. You can also access live tables easily through the Android or iOS app.
Need more help?

Our support team is always ready

If you didn't find the answer to your question above, don't worry — a71's support team is available seven days a week, twenty-four hours a day, in both Bengali and English. You can also visit our Responsible Gaming page for guidance on responsible play.

Live Chat Support

Click the live chat button from any page on the site. An experienced support agent will respond within minutes and help you resolve your issue.

Email Support

For complex matters or if you need to attach documents, contact us by email: [email protected] — we will reply as soon as possible.